Devcast Tutorial 22 Exploring The

Join our Product Director, Becky Powell, for an Join us for a tour of the newly refreshed Genesys Cloud CX Developer Center followed by a meet and greet with the Developer ... We all know and love the contact center capabilities of Genesys Cloud, but join us to learn about its amazing UC capabilities as ... Genesys Cloud's Architect is a powerful tool for creating flows but sometimes you might need data from Genesys Cloud that isn't ... Did you know that real-time call monitoring is possible with Genesys Cloud? The potential uses for these transcripts are many, ... Open messaging is a lightweight, webhook-based integration that facilitates messaging with 3rd party systems and external ...

The Genesys Cloud Analytics (PureCloud) API is an atlas of time-series data spanning both real-time and historic periods. Maisey ... Genesys Cloud has long supported embedding web applications inside of the Genesys Cloud UI, but join this webinar to see how ... GUIs are for the weak. At least when you have to do day-to-day system administration with any kind of software platform. APIs, APIs, APIs. We are constantly told that APIs are the cornerstone of most types of system integrations. However, while ... If you missed the live session, don't worry! We understand that schedules can be tight. You can still catch up on all the insightful ... Richard Schott demonstrates how to drop a compact PureCloud (Genesys Cloud) client UI into any web application using the ...

Dan Stoops demonstrates how to build a chat bot and extend it into a voice bot. A good bot solution requires a nice customer ... Integration. It's not the most fun part of software development, but it is one of the more critical things you need to think about as you ... Incentivize and reward your agents not just for their contact center performance but also for metrics from any third-party system.